Ready to make unforgettable memories with your friends? Check out a day on a tour, what you should pack and have all your questions answered. Vamanos!

Connect!

Get connected with Green Light and other travelers. Tweet us tour memories as you’re on the go and like us on Facebook!

Fundraising Information

Please contact your teacher leader for more information on scholarships.

Student Questions

How can I raise money my tour?

Check with your program leader or your teacher for fundraising options.

In addition, as a member of the Green Light Student Travel community, you have access to a fundraising page which you can customize and share across your social media outlets like Facebook and Twitter to help you raise donations towards your trip! This page allows you to write a personal message about why you want to attend the trip and use custom videos to help spread that message.

Are there any scholarships?

Yes! Please check with your program leader or your teacher for a scholarship application

What kinds of meals are provided?

You will enjoy a full American breakfast at the hotel or at a local restaurant. Groups typically eat at fast food courts, or cafeteria-style lunches. Dinners are either buffets or sit–down and kid friendly. See your registration letter for more details. GLST will work to accommodate special diets if given advance notice. Please contact your Program Leader or teacher and make him/her aware of any special dietary requirements prior to the tour.

Do I get to choose my roommates?

Most students get to choose their own roommates at the discretion of the teacher. Ultimate approval of all roommate selections rests with the Program Leader. Students are placed with the same gender, four to a room with double beds in each room.

Packing List:

For all domestic flights please limit your baggage to one carry on and one personal item (i.e. purse, backpack).
The bottom line for any trip abroad: Pack light! Keep in mind you’ll be toting your own luggage around at the airports and hotels, so bring only what you need—ideally in one suitcase and one carry-on bag. To sort it all out, see our packing tips below.

greent-light-packing-list

General Tour Questions

Can my parents use frequent flyer miles toward the airline portion of my tour?

Due to the nature of group airline ticketing, frequent flyer mileage cannot be used on Green Light programs.

How many students are signed up for the trip?

Please check with your Program Leader for this information. The leader will have the most recent participant counts.

Can my parents change my flight times and destinations?

Due to the nature of group travel, we are unable to change any aspect of the flight, including departure and return flight times and destinations.

What airlines do you use?

We use all major carriers. American, United, Delta, Southwest, and US Airways are our top carriers.

Website Questions

Can I change my email or password?

If you would like to change your password,  log in and go to “My Account” where you will be provided with the option to “Edit Password”. If you would like to change your email, please contact our customer service department for assistance.

I forgot my password. What should I do?

If you forget your password click “Login” and there will be a reset password option located under the login. Enter your email and a reset password link will be sent to you.

Insurance & Refund Questions

What if I wish to cancel my registration?

All cancellations and requests for refunds must be made in writing and mailed to
Green Light Student Travel
P.O. Box 27103
San Francisco,CA 94127.
Refunds will be made in the form of the original payment.
Please include the registrant’s name, and complete address. The refund process takes approximately four weeks. Exceptions to our refund policy are not made.

What is the Full Coverage Program?

The Full Coverage Program is offered for your convenience and protection. The program provides you a refund of all monies paid, less the program fee and other non-refundable fees* (see your registration form), if you find it necessary to cancel at any time prior to departure for any reason. The Full Coverage program is offered for a fee (listed on the back of on your registration form). You have an option of enrolling in this program during the registration process. The program does not make refunds in the event the tour is canceled as a result of or following an act of God, war (whether declared or not), terrorism, civil unrest, or in the event of Green Light’s bankruptcy, insolvency, or cessation of business. *The non-refundable deposit, fees for returned checks, late payments, handling charges, late registration, and merchandise fees are not refundable.

What happens if I have to cancel and I am enrolled in the Full Coverage Program (FCP)?

The Full Coverage Program allows you to do this without penalty as long as you notify Green Light prior to departure. If you wish to cancel your registration, you are provided a refund of all monies paid, less the program fee and other non-refundable fees,* as long as your cancellation is received prior to departure. The program does not make refunds in the event the tour is canceled as a result of or following an act of God, war (whether declared or not), terrorism, civil unrest, or in the event of Green Light Student Travel’s bankruptcy, insolvency, or cessation of business. *The non-refundable deposit, fees for returned checks, late payments, handling charges, late registration fees, and merchandise purchases are not refundable.

What happens if I have to cancel and I am not enrolled in the Full Coverage Program?

If you, the Program Leader, school, or school administration cancel and you are not enrolled in the Full Coverage Program, our standard cancellation policy is as follows:

  • If your cancellation is in writing and postmarked more than 75 days prior to the group’s departure, Green Light will retain 25% of the Base tour Price*
  • If your cancellation is in writing and postmarked 45-74 days before the group’s departure, Green Light will retain 50% of the Base tour Price.
  • If your cancellation is in writing and postmarked 44 days or less before the group’s departure, Green Light will retain 100% of the Base tour Price.
  • The standard cancellation policy is based on the originally scheduled tour dates. This policy does not apply in the event of Green Light Student Travel’s bankruptcy, insolvency, or cessation of business.

*(Base Trip Price=Base tour Price as stated on the registration letter or as revised per the Program Leader and their Account Manager.)

When can I expect my refund?

All refund requests must be made in writing and sent to
Green Light Student Travel
P.O. Box 27103
San Francisco, CA 94127
Please allow 3-4 weeks for all refunds.

Payment Questions

What payment plan is set for registrants?

Typically, payments are spaced out into 3 monthly installments.

If I choose the regular payment plan, can a payment be skipped?

No, the payments must be made on time to ensure your reservation.

If my final payment arrives late, what happens?

A $60 fee is added to all accounts received after the final payment deadline. The payment plan terms must be followed to guarantee your child’s reservation. All payments must be received prior to the tour, and all payments received after the final payment deadline must be in the form of a credit card, cashier’s check or money order. If you pay after the deadline, please contact Customer Service at 1-415-671-6444 to confirm the status of your child’s registration.

How do I make an online payment?

Payments can easily be made when an account is created for your tour.

Registration Questions

How do I register?

When you are ready to register go to our homepage and click on “Register”. There you will input your username, email (use an email you check frequently as this is our main method of contacting parents), as well as a password. Once you have an account go to “My Account” and on this page, you will see the question “What would you like to do?”, go ahead and click “Register for a new Trip”. Once you do so you will be directed to our online application, here you will need the Trip ID number. Once you are done entering the appropriate information you will need to submit the deposit in order to secure your spot on the trip.

If you need assistance with the registration process you may call our Customer Service Line, please have all your information ready when you do.

 

 

I missed the registration deadline. Is there still space available?

There is always a chance that space may still be available and there is no risk to register if your child is placed on a waitlist. For faster service, register online at www.greenlighstudenttravel.com or call (415) 671-6444. Otherwise, please contact the Program Leader for a registration form.

We will do our best to accommodate you. If your child’s program is leaving in less than 75 days:
(1) full payment is required with your registration, and (2) your child is automatically placed on a waitlist until it is determined whether a bus seat and/or airline seat can be secured. In the rare instance space does not become available, you will receive a full refund. If your child registers after the group’s final payment deadline, a late registration fee (10% of the tour cost) is added to the base tour price.

How can my child raise money for their tour?

Your student will enjoy a full American breakfast at the hotel or at a local restaurant. Groups typically eat at fast food courts, or cafeteria-style lunches. Dinners are either buffets or sit –down and kid friendly. See your registration letter for more details. GLST will work to accommodate special diets if given advance notice. Please contact your Program Leader or teacher and make him/her aware of any special dietary requirements prior to the tour.

How many students are signed up for the trip?

Please check with your child’s Program Leader for this information. The leader will have the most recent participant counts.

Top 10 FAQs

Can I bring my ipod? What about my laptop or tablet computer?

Keep in mind that you will be learning and having fun with your friends, so you probably will want to leave valuable items like music players, laptops or tablets at home. Also, each group leader will have set rules for what is allowed and not allowed during tour, so you will have to respect the group leader’s rules about these items and others.

Can I bring my cell phone?

Your group leader sets rules about cell phones, and make sure you think about keeping track of valuables while you are on tour.

What will we eat?

There will be high-quality, student-friendly options at every meal. Typically, breakfast will be provided at the hotel every morning, which is usually an all American hotel breakfast including eggs, pancakes, bacon, bagels, fruits, etc. For lunch, we usually go to an area that has many different choices, this variety allows students to choose their desired meal according to taste and/or allergy restrictions.

Dietary restrictions
All meals will have vegetarian options. If you have other dietary restrictions or food allergies, please inform your group leader. The group leader will tell us and we can work with the restaurants to make sure there will be special options for students with dietary restrictions or food allergies.

How many people stay in a room? Can I choose who I room with?

You’ll be in a room with three other travelers of the same gender (so four boys or four girls to each room.) Each room will have two standard size beds, so there is plenty of room for two students per bed. Rooming arrangements and the process for selecting roommates will be up to the group leader.

What time do we get up and go to bed?

Rise and shine! Most mornings you’ll have to be on the bus and ready to go by 8 am. So you and your roommates will have to get up early to make sure everyone is ready and has eaten breakfast by then. Many travelers shared this tip with us: Have two travelers shower at night and two in the morning to cut down on time in the morning. Time to be in rooms and lights out is set by the group leader. Usually it’s around 10 pm, depending on the day’s activities and what’s in store for tomorrow!

What should I pack?

Don’t know what to bring on the trip? Please check out our packing list below:

 

Green Light Packing List

 

How do I see my account?

Simply log in and you’ll be able to see information about your tour, your payments and travel coverage.

Are there any scholarships?

Yes! Please check with your program leader or your teacher for a scholarship application.

How do I sign up?

You can enroll online. You’ll need your group leader’s tour number and a credit card to pay your  enrollment deposit.

How do I raise money for my tour?

Check with your program leader or your teacher for fundraising options.

In addition, as a member of the Green Light Student Travel community, you have access to a fundraising page which you can customize and share across your social media outlets like Facebook and Twitter to help you raise donations towards your trip! This page allows you to write a personal message about why you want to attend the trip and use custom videos to help spread that message.

Travel

Who travels with us?

Typically, a teacher from your school acts as your group leader. Depending on the size of your group there will also be any number of chaperones (generally other teachers or parents). All Green Light Tours also have a dedicated tour director. The tour director is there to help make the tour run smoothly and they also have tons of interesting knowledge about the places you’ll be visiting. For special locations, your group will also have professional, licensed tour guides to give you even more cool insight into your destinations. Lastly, at your hotel we’ll have professional overnight security for your group.

How much luggage can I bring?

Keep in mind; you will be responsible for carrying your own luggage at the airport and hotel, so you want to pack light. You can bring as much luggage as the airline will allow. You will also be responsible for paying any checked luggage fees, so we recommend travelers use carry-on luggage.

If we are flying, how do we get to the airport? How early do we have to get there?

Most groups take a chartered bus to the airport. Check with your group leader as to where and when the bus meets. We advise groups to get to the airport 2 hours before their flight.

Do I need a passport or birth certificate?

Unless you are traveling to Canada, you do not need a passport. You will need a valid photo ID. Here is a list of acceptable forms of ID. And here are some tips from the TSA to make for a hassle-free screening at airport security.

Adult passengers (18 and over) are required to show a U.S. federal or state-issued photo ID in order to be allowed to go through the checkpoint and onto their flight.
Participants under the age of 18 are not required to show ID.

  • U.S. passport
  • U.S. passport card
  • DHS “Trusted Traveler” cards (NEXUS, SENTRI, FAST)
  • Permanent Resident Card
  • DHS-designated enhanced driver’s license
  • Drivers Licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
  • A Native American Tribal Photo ID
  • An airline or airport-issued ID (if issued under a TSA-approved security plan)
  • A foreign government-issued passport
What are the rules about what I can pack?

Check the airlines for rules about the size and weight of carry-on luggage. Be sure you follow the rules for liquids and prohibited items.

When do I get my ticket?

Green Light Tours will release all traveler tickets directly to your group leader. Check with your group leader about how he or she will handle your tickets.

How do we get around?

Most groups fly to their destinations and are picked up at the airport by a private motor coach. Once you get to your destination, groups travel from their hotels to sites in the private motorcoach. The motorcoaches are air-conditioned, have comfortable seats and usually a small space to store a backpack or purse. (They aren’t your average school bus!)

Tour

When will I get my specific tour information?

You will receive a program information letter and itinerary from Green Light Student Travel or your child’s Program Leader a few weeks prior to departure.

Where will we be staying?

All of our hotels are nationally recognized chain hotels that are periodically inspected by Green Light for quality. Each hotel is “student friendly” and has been chosen for its cleanliness, hospitality, and safe location.

Can you send me the packing list?

To view the packing list, please click this link: Green Light Packing List

Can you send me the itinerary?

Once finalized, the itinerary is sent directly to your  Program Leader. It will be passed out at a meeting before the tour.